| Name | Sai Agnikhotram |
| Designation | Vice President Bank-to-Bank Partnerships, Sygnum Bank AG, Switzerland |
| Social Media |
| 11:00 |
Session: Creating a Seamless Hybrid Banking Experience – Blending Digital and Human TouchpointsDesigning integrated customer journeys across physical and digital channels Enhancing the role of physical branches in a digital-first world Using AI and automation to improve operational efficiency and satisfaction |