| Name | Tomas Reytt |
| Designation | Director of Sales and Distributional Channels, mBank, Czechia |
| Social Media |
| 14:10 |
Session: Merging Online and Offline Banking for a Cohesive Customer Journey• Offering real-time customer support across physical and digital channels • Allowing seamless transitions between in-person and online services • Creating unified customer profiles for consistent experiences |