Excellence in Digital Banking & product Development- International Summit 26-27-28 November 2025, Park Plaza Hotel Amsterdam is a highly anticipated premier event that will be held in the vibrant city of Amsterdam, from November 26th to 28th, 2025. This summit will bring together industry leaders, experts, and innovators in the financial technology sector to explore and discuss the hottest topics shaping the future of digital banking. Here are ten hot topics that are expected to take center stage during this exciting event
It was an absolute honour to attend, present, and chair the first two days of PulseCore Events, Excellence in Digital Banking 2024 International Summit in Amsterdam. I enjoyed sharing insights on Oxford Risk and behavioural finance and moderating a panel on the future of digital onboarding. A special thanks to the event organisers and the other speakers I had the pleasure of introducing.
Had a fantastic time at the Excellence in Digital Banking event held from May 13-16 in Amsterdam, where I had the opportunity to share and exchange ideas with incredible professionals from around the world.
In my keynote, I emphasized the importance of maintaining the "human" element in our digital transformations to avoid commoditization. Ultimately, it's the human connection through the customer's transformative journey that provides the most competitive advantage and is hardest to replicate.
The diverse perspectives and innovative practices shared were truly eye-opening. Highlights included discussions on the increasing importance of cybersecurity amidst rapid technological advancements and its impact on customers, innovative AI solutions in unsecured lending, excellence in digital onboarding, the significance of building impactful partnerships and the strategic decisions around what a bank should develop internally versus through partnerships.
A heartfelt thanks to PulseCore Events for bringing together such a diverse and knowledgeable set of speakers and to all participants for sharing their own journeys.
Looking forward to applying these insights in my work!
I had a great time in Amsterdam last week attending the Excellence in Digital Banking event hosted by Pulsecore. Over 350 delegates from Financial Institutions participated at the event. Here are my three key takeaways:
1. Digitalization of financial services is now the norm, how you deploy differs, based on demography, culture, and other factors.
2. Customers will use digital channels as long as they are convenient and reliable.
3. Security and trust are required in building successful digital products.
It was inspiring to see what other organizations like Stirling Bank, Salt Bank, and Alpian are doing in their Markets. This was an event worth attending! hashtag#digitalbanking hashtag#finance hashtag#excellence hashtag#Pulsecore hashtag#PulseCore Events
It was great attending the Excellence in Digital Banking Summit last week in Amsterdam. Thank you, PulseCore Events, for inviting me to speak at the event. I truly enjoyed discussing and sharing our insights with the other speakers and the audience. It was an outstanding event, covering important topics and sharing experiences from around the world.
#DigitalBankingsummit#BankingInnovation hashtag#DigitalTransformation hashtag#DigitalChannels
Head of Digital Banking Germany, BBVA, Germany
Chief Risk Officer, Monzo Europe
Head of Cyber Risk Intelligence, Insider Technology Risk and Digital Asset Risk, BNP Paribas, UK
Vice President Bank-to-Bank Partnerships, Sygnum Bank AG, Switzerland
Head of GenAI Center of Excellence ,ING , Nedherlands
Senior Manager, IT-Digital Banking & Platform Development, Credit Europe, Netherlands
CEO & Chairman , Saldo Bank, Finland
VP Solutions & Data Architect ,Barclays, UK
Managing Director ,SWIFT, Spain
Executive Director , JP Morgan, UK
Managing Director EMEA Financial Services ,Google, UK
Anti-Financial Crime Quality Assurance Team Lead, N26
Manager Financial Crime & Sanctions Compliance Department Niki Charilaou Bank of Cyprus
Chief Operating Officer ,ClearBank Europe, UK
Chief Digital Officer , ABN AMRO, Netherlands
Conversational Ai and Xft GenAi , Rabobank, Netherlands
Global Head of Tech Strategy ,ING, Netherlands
Director of Sales and Distributional Channels, mBank, Czechia
Head of Compliance ,SEB, Luxembourg
Director of Emerging Solutions for Mastercard Identity ,Mastercard, Netherlands
Transaction Management, DZ Bank, Germany
Unlocking new revenue streams through open APIs and strategic partnerships Encouraging customer-centric product development with secure data sharing Overcoming regulatory and security challenges to enable smooth implementation
• Identifying key market drivers shaping the future of digital banking • Balancing innovation with customer trust and complianc • Strategies to stay competitive amid rapid technological change
Designing integrated customer journeys across physical and digital channels Enhancing the role of physical branches in a digital-first world Using AI and automation to improve operational efficiency and satisfaction
• The impact of fintech disruptors on traditional banking • The rise of embedded finance and Banking-as-a-Service (BaaS) • Meeting customer demand for real-time, frictionless transactions
• Measuring the success of digital engagement strategies • Balancing personalization with customer privacy • Building long-term customer loyalty through value-driven interactions
Data as the center of bank operations and systems Platform banking Embedded technology democratizing access to credit
• Replacing outdated infrastructure with agile, cloud-based solutions • Developing user-friendly mobile experiences to meet customer expectations • Leveraging biometric and app-based authentication for enhanced security
• Using real-time data to anticipate customer needs and market trends • Enhancing risk management and fraud detection through predictive analytics • Leveraging customer insights to develop innovative products and services
The Future of Banking – Balancing Digital Transformation with Customer Trust • Maintaining customer trust while adopting new digital models • Overcoming challenges in shifting to a digital-first strategy • Assessing the accuracy and future potential of AI in identity verification processes. • Integrating customer feedback into digital transformation plans
In an increasingly digital-first world, businesses must rethink customer onboarding and KYC processes to deliver seamless, secure and regulatory compliant experiences that drive trust and conversion. At the same time, embedded finance offers a powerful opportunity to integrate financial services directly into digital platforms, creating new revenue streams and enhancing customer value. Together, these innovations can provide a significant edge in a competitive landscape.
• Using voice and facial recognition for secure, frictionless logins • Improving accessibility for customers with disabilities • Increasing security through multi-layered authentication
• Monitoring real-time transaction data for suspicious activity • Using machine learning to detect anomalies and prevent breaches • Implementing automated responses to security threats
Enhancing payment security with tokenization and encryption Reducing false positives in fraud detection Improving cross-border transaction security
Introducing self-service kiosks and digital advisory tools Training staff to use AI and data insights for personalized service Enhancing branch efficiency through automated customer support
• Offering real-time customer support across physical and digital channels • Allowing seamless transitions between in-person and online services • Creating unified customer profiles for consistent experiences
• Building customer confidence with clear data privacy policies • Leveraging blockchain and decentralized identity for enhanced security • Giving customers greater control over their personal data
Building Secure and Seamless Digital Onboarding Experiences Overcoming security challenges in identity verification Balancing security with customer convenience The role of AI in improving onboarding processes
Turning Infrastructure, Data, Code, Models, and Human/AI Experience into Business Value
Upskilling employees to work alongside AI and automation Automating repetitive tasks to improve efficiency Developing AI governance frameworks to ensure ethical use
Reducing loan approval times with AI-driven risk assessment Automating document verification and fraud checks Enhancing credit scoring models with machine learning insights
Identifying market opportunities and customer trends Enhancing decision-making through predictive analytics Improving customer segmentation and targeting
Creating dynamic customer profiles Offering targeted financial products Building adaptive pricing models
Using AI to Anticipate Customer Needs and Tailor Financial Solutions
**Join Us for the Excellence in Digital Banking 5.0 – International Summit!**
**Date:** 26-27-28 November 2025
**Location:** Park Plaza Hotel Amsterdam
Are you ready to shape the future of digital banking? Join industry leaders, innovators, and global experts at the **Excellence in Digital Banking 4.0 – International Summit** to unlock cutting-edge insights and strategies for the next generation of banking.
**Why Attend?**
- **Engage** with global banking pioneers sharing the latest trends and technologies.
- **Network** with senior executives and industry disruptors from around the world.
- **Discover** transformative ideas in fintech, AI, blockchain, cybersecurity, and more.
**Secure your spot today and be part of the digital revolution in banking!** Don’t miss this unique opportunity to lead, learn, and innovate at one of the most anticipated events in digital finance.
Day 1 of the PulseCore Events on Digital Banking Excellence delivered an inspiring journey into the future of finance. From seamless remote account opening to Open Finance's trillion-dollar potential, thought leaders shared insights on mobile payments, app innovation, digital transformation, and security. Highlights included personalized banking strategies, democratizing access, and the rise of neo-banks like Salt Bank. With a spotlight on agility, customer engagement, and cutting-edge solutions, the day set the stage for reimagining digital banking. Stay tuned for Day 2’s focus on digital identity and onboarding!
Explore the highlights from an impactful day at PulseCore Events! Discussions spanned transformative banking strategies, from enhancing physical branches into experiential hubs to seamless digital onboarding in countries like Turkey and Sweden. Industry leaders tackled pressing topics: Europe's lag in API adoption, ING's innovative business onboarding process, AI's role in AML compliance, and resilient business continuity strategies from Ukraine. Experts from HSBC, MoraBanc, and Intesa San Paolo emphasized hyper-personalization, ESG, and open finance's future. A convergence of traditional and neo-banking showcases the relentless drive for digital excellence and customer-centric innovation. Stay inspired!
Day 3 at PulseCore Events was packed with inspiring talks on digital banking excellence, centered around Fintech innovation. Highlights included: - Tomas Reytt (mBank, Czechia) explored mobile-first strategies in digitally mature markets. - Halil Ozcan (Burgan Bank, Turkey) shared insights on building a competitive bank and key trends like AI and hyper-personalization. - Felix Hospe (Commerzbank, Germany) presented open banking strategies with real-world use cases. - Igor Korotach (Quantum, USA) examined the intersection of traditional finance and DeFi. - Gabriel Ayala (Bit2me, Spain) discussed Bitcoin's impact and crypto opportunities for banks. - Levent Kazim Oguz (DenizBank, Turkey) showcased innovative mobile platforms. - Laurent Lamblin (Everyone Invested, Belgium) emphasized emotional aspects in investment strategies. - Asli Gulem Gunduz (UPT Turkey) introduced niche digital finance solutions. - Nihat Narin (Belbim, Turkey) highlighted the transformation of Istanbul Kart into a fintech platform.
Day 4 at PulseCore Events showcased transformative insights on AI in the financial sector: Kate Fitzgerald (UK Payment Systems Regulators) outlined strategies for inclusive, secure, and competitive payment systems. Brinks (Netherlands) highlighted AI-driven ATM outsourcing for enhanced security, fraud detection, and customer experience. Joseph Mucheru (Jumo, Kenya) shared AI-powered solutions driving financial inclusion in emerging markets. Estrella Mota Perez (BBVA) emphasized evolving SME digital strategies with AI and user-centric approaches. David Porter (Bank of England) explored AI's ethical deployment and future potential. An inspiring day of collaboration and innovation with 350 participants, driving the future of digital banking!
